I've only received part of my order

If you've ordered several items, your order may be packed in two or three boxes. Multi-package deliveries are sometimes sorted separately by couriers, meaning they may arrive on different days.

If your order was sent with Australia Post:

The Australia Post tracking page has a drop-down menu where you can check the status of each package in your order.

If your order was sent with TNT, Sendle, Aramex or Direct Freight:

The tracking page will give updates for each parcel in the delivery. If you have received one package but the tracking page says the delivery is still in progress, another package is on the way!

If the tracking page says all packages have been delivered but something is still missing, use the Online Enquiry Form above to get in touch with us.